Right of Withdrawal and Returns

Consumer customers have the right to withdraw from an order within 14 days of receiving the product, without giving any specific reason, in accordance with the statutory right of withdrawal under the Finnish Consumer Protection Act.

To exercise the right of withdrawal, the customer must inform us of their decision to withdraw from the contract by making an unambiguous statement before the withdrawal period expires. The withdrawal notice can be made:

• by email to shop@sisugrip.com
• by phone at +358 50 5341133
• using the withdrawal form available on our website

A withdrawal notice submitted through our website will be confirmed to the customer by email.

The customer must send the products back no later than 14 days after submitting the withdrawal notice.

The customer may inspect and try the product only to the extent necessary to establish the nature, characteristics and functioning of the product. The returned product must be in resaleable condition and include all original parts. The product should be returned in its original packaging whenever possible.

The customer is responsible for any diminished value of the product if the product has been used more than necessary to establish its nature, characteristics or functioning.

The customer is responsible for the return shipping costs, unless the product is defective or there has been an error in delivery.

We will refund all returned products, including the original delivery costs, excluding any additional delivery costs resulting from the customer choosing a delivery method other than the least expensive standard delivery option offered by us, no later than 14 days after receiving the withdrawal notice.

However, we may withhold the refund until we have received the products back or until the customer has provided proof that the products have been sent back.

The refund will be made using the same payment method that the customer used for the original purchase, unless the customer has expressly agreed otherwise.

Practical Return Instructions

Notify us of the withdrawal by email, by phone or using the withdrawal form available on our website.

Please include your order number in the notice. You do not need to provide a reason for the return.

Pack the product carefully. The return must include all original parts.

Send the product to:

Sisu Grip Ltd.
Raatinniituntie 36
04350 Nahkela
Finland

Phone number: +358 50 5341133