Terms of service

General Terms and Conditions

Sisu Grip Ltd.
Last updated: 18.6.2026 V1.2

Summary of Key Terms

Consumer customers have a 14-day right of withdrawal from the date they receive the product.

Products have a 1-year warranty against manufacturing defects. In addition, consumers have statutory rights in the event of product defects under applicable consumer protection law.

Delivery time in Finland is usually 3–7 business days.

Accepted payment methods are Visa and Mastercard. For customers in Finland, payment by invoice included with the package is also available.

Our customer service aims to respond to enquiries within 1–2 business days.

1. General

Welcome to the Sisu Grip online store at www.sisugrip.com.

These General Terms and Conditions apply to all orders placed in the Sisu Grip Ltd. online store. By placing an order, the customer accepts these terms.

We aim to present these terms clearly and understandably. If anything remains unclear, you can contact our customer service.

2. Contracting Parties and Contact Details

Seller:

Sisu Grip Ltd.
Business ID: 3119729-9
Address: Raatinniituntie 36, 04350 Nahkela, Finland
Website: www.sisugrip.com
Email: shop@sisugrip.com
Phone number: +358 50 5341133

Customer service opening hours: weekdays 08:00–16:00

3. Products and Ordering

Products shown in the online store are available while stocks last.

We aim to keep product images, technical information and prices up to date. Minor differences between images, product descriptions and the delivered product may occur, for example due to product development, production batches or display settings.

When placing an order, the customer agrees to provide accurate and up-to-date information.

Sisu Grip Ltd. reserves the right to cancel an order if the product is not available, if the information provided in the order is materially incorrect, or if there is an obvious error in the price information.

After placing an order, the customer will receive an automatic order confirmation by email. The order confirmation includes the order details, prices and an estimated delivery time.

The contract is considered concluded when the customer has received the order confirmation.

A minor may make online purchases only with the consent of their guardian or if the purchase is of low value and ordinary in nature. The guardian is responsible for purchases made by a minor if the guardian has given consent to the purchase or provided the minor with the funds to make the purchase.

4. Prices and Payment

All prices in the online store are stated in euros (€) and include value added tax, unless otherwise stated.

Accepted payment methods are Visa and Mastercard. For customers in Finland, payment by invoice included with the package is also available.

Payment is made at the time of ordering, unless payment by invoice included with the package has been selected.

If there is a problem with the payment transaction, we reserve the right to cancel the order or request an alternative payment method.

We reserve the right to change prices. The prices valid at the time of ordering apply to the order.

5. Delivery and Delivery Terms

We deliver products to Finland and to those European Union countries that are available as delivery options in the online store at the time of ordering.

Delivery time in Finland is usually 3–7 business days. Delivery times to other countries may be longer. More specific delivery times are provided during the order process or when selecting the delivery method.

Delivery costs depend on the selected delivery method, delivery destination and size of the order. Delivery costs are shown to the customer before the order is confirmed.

If delivery is substantially delayed from the estimated delivery time, we will inform the customer as soon as possible. If the delay is substantial, the customer has the right to cancel the order.

The customer should inspect the package and product after receiving the delivery. Any transport damage or delivery errors should be reported to our customer service as soon as possible.

6. Right of Withdrawal and Returns

Consumer customers have the right to withdraw from an order within 14 days of receiving the product, without giving any specific reason, in accordance with the statutory right of withdrawal under consumer protection law.

To exercise the right of withdrawal, the customer must inform us of their decision to withdraw from the contract by making an unambiguous statement before the withdrawal period expires. The withdrawal notice can be made:

by email to shop@sisugrip.com

by phone at +358 50 5341133

using the withdrawal form available on our website

A withdrawal notice submitted through our website will be confirmed to the customer by email.

The customer must send the products back no later than 14 days after submitting the withdrawal notice.

The customer may inspect and try the product only to the extent necessary to establish the nature, characteristics and functioning of the product. The returned product must be in resaleable condition and include all original parts. The product should be returned in its original packaging whenever possible.

The customer is responsible for any diminished value of the product if the product has been used more than necessary to establish its nature, characteristics or functioning.

The customer is responsible for the return shipping costs, unless the product is defective or there has been an error in delivery.

We will refund all returned products, including the original delivery costs, excluding any additional delivery costs resulting from the customer choosing a delivery method other than the least expensive standard delivery option offered by us, no later than 14 days after receiving the withdrawal notice.

However, we may withhold the refund until we have received the products back or until the customer has provided proof that the products have been sent back.

The refund will be made using the same payment method that the customer used for the original purchase, unless the customer has expressly agreed otherwise.

Practical Return Instructions

Notify us of the withdrawal by email, by phone or using the withdrawal form available on our website.

Please include your order number in the notice. You do not need to provide a reason for the return.

Pack the product carefully. The return must include all original parts.

Send the product to:

Sisu Grip Ltd.
Raatinniituntie 36
04350 Nahkela
Finland

Phone number: +358 50 5341133

Keep the shipment tracking code and receipt until the return has been processed.

7. Warranty and Complaints

Sisu Grip Ltd. grants its products a 1-year warranty against manufacturing defects.

The warranty does not limit the consumer’s statutory rights. The seller is also liable for product defects under consumer protection law after the warranty period, if the matter concerns a defect as defined by law.

The warranty covers material defects and manufacturing defects in normal use.

The warranty does not cover:

normal wear and tear

wear parts, such as rubber tips, spike tips and the telescopic shaft locking mechanism, when the issue is normal wear

scratches, colour changes, surface wear or other normal signs of use

issues caused by incorrect use, overloading, impacts, falls or other external damage

damage caused by use contrary to the instructions

If you notice a defect in the product, please contact our customer service as soon as possible by email at shop@sisugrip.com.

When making a complaint, please provide:

the order number or other proof of purchase

a description of the defect

possible photos of the defect

If the defect is covered by the warranty or by statutory liability for defects under consumer protection law, we may, depending on the situation, repair the product, replace it with a new one, provide a full or partial refund, or offer another solution in accordance with consumer protection law.

8. Product Use, Safety and Wear Parts

Sisu Grip poles are exercise equipment intended for fitness walking. The products must be used in accordance with the instructions supplied with the product and available on our website.

The customer must read the product instructions and safety recommendations before use.

Before and during use, it is advisable to check that the poles are intact, correctly adjusted and properly locked.

On hard surfaces, such as asphalt, rubber tips should be used to protect the spike tips and improve comfort.

The product contains wear parts that wear during use and must be replaced when necessary. Wear parts include, for example:

rubber tips

spike tips

telescopic shaft locking mechanism

The service life of wear parts depends on factors such as walking style, walking surface, user weight, amount of use and product maintenance.

Spare parts and maintenance instructions are available by contacting our customer service.

9. Limitation of Liability

Sisu Grip Ltd. is not responsible for damage caused by use contrary to the product instructions, incorrect use, modification of the product or any other reason attributable to the customer.

We are not responsible for indirect damages, such as loss of income, unless otherwise required by mandatory law.

In the event of force majeure, such as a strike, authority order, exceptional weather conditions, transport disruption, production disruption or another obstacle beyond our control, delivery may be delayed. We will inform the customer of the delay as soon as possible.

These limitations of liability do not limit the consumer’s rights under mandatory law.

10. Processing of Personal Data and Privacy

Personal data is processed in accordance with the EU General Data Protection Regulation and other applicable data protection legislation.

More information about the processing of personal data is provided in our Privacy Policy, which is available on our website.

We use personal data, for example, for processing orders, delivering products, providing customer service, complying with legal obligations and marketing, if the customer has given consent or if other applicable legislation allows it.

We do not store customers’ payment card details in our own systems. Payments are processed through the systems of payment service providers.

11. Intellectual Property Rights

All website content, including texts, images, logos, trademarks, product names, product descriptions and other materials, is the property of Sisu Grip Ltd. or its partners and is protected by intellectual property rights.

Website content may not be copied, reproduced, modified, published, distributed or used for commercial purposes without the written permission of Sisu Grip Ltd.

The customer has the right to use the website and its content only for viewing products and making purchases.

12. Applicable Law and Dispute Resolution

These terms are governed by Finnish law, unless otherwise required by mandatory consumer protection legislation.

The consumer does not lose any mandatory rights granted to them under the applicable consumer protection legislation of their country of residence.

The parties will primarily attempt to resolve any disputes through negotiations with customer service.

If the matter cannot be resolved through customer service, a Finnish consumer may contact the Consumer Advisory Services and, if necessary, refer the matter to the Consumer Disputes Board.

Consumer Advisory Services: www.kuluttajaneuvonta.fi
Consumer Disputes Board: www.kuluttajariita.fi

13. Changes to the Terms

Sisu Grip Ltd. reserves the right to update these terms, for example due to changes in legislation, online store operations, delivery methods or payment methods.

The current terms are always available on our website.

Orders are governed by the terms that were in force at the time the order was placed.

14. Customer Service and Contact Details

Our customer service can be reached by email at shop@sisugrip.com.